IMPORTANT FAQ'S

1. Where is the event located? The Northeast Ohio Valentine's Day Princess Ball is held at Tremont City Side Ballroom located at 2187 W 14th St, Cleveland, Ohio.

2. Is my baby free? Children 2 and under are free, but a free ticket must be reserved due to a strict capacity limit per session.

3. Do I need a ticket for myself? Yes, adults must purchase an Adult Ticket to account for venue capacity and to enjoy the performance with their child. An adult must be present for every three children in your party.

4. Do I need to purchase tickets through Ticketspice? Yes, all tickets are only sold through Ticketspice. Ticketspice makes purchasing and printing tickets easy. Please email [email protected] with any questions.

5. What is the refund policy? All tickets are non-refundable.

6. What ages are appropriate for this event? This event is perfect for children ages 2-8+. However, we’ve had older friends and siblings attend our events, and they’ve had a magical time!

7. Can my little girl or boy dress up? Dress up is encouraged! Poofy gowns, sparkly tiaras, costumes, super hero capes and masks will make this a magical day. (And makes for some amazing pictures!)

8. Can adults dress up? Adults should not wear cosplay costumes but may dress in formal wear or business attire, though this is not required. Casual wear is acceptable for all guests.

9. How much does parking cost? There is ample, free parking at the venue. 

10. Where can I put our coats, bags, etc? Coat racks are available for you to use. Please keep any valuables with you.

11. How does seating work? In our event space, there is available seating at tables and chairs which are first come first serve. 

Questions about tickets? Please email our team directly at [email protected].

TERMS & CONDITIONS
Please note, by purchasing tickets, you agree to the following terms and conditions, which are subject to change without notice:

EVERYONE NEEDS A TICKET. Children Two & Under are Free but must have a Two & Under ticket for entry. 

Tickets are non-refundable.

Based on availability, we may allow guests to transfer their tickets to another event and/or upgrade their tickets. 

We reserve the right to change the date, time, location, or reschedule this event due to unforeseeable circumstances, which may include, but is not limited to weather, low ticket sales, acts of God, etc.. If we cancel this event, you will receive a full refund.

By participating in this event, you acknowledge that the risk of exposure to communicable diseases, including Covid-19, exists in any public place where you are exposed to other people. By purchasing tickets for and participating in this event, you and all guests in your party voluntarily assume all risks related to exposure to communicable diseases, including Covid-19. You hereby assume all risk of bodily injury, illness, and death, resulting from your participation in this event's activities. You, your guests, your spouse/partner, your heirs, successors, executors, administrators, or anybody else who might claim on your behalf, hereby release, waive, indemnify and forever discharge Spectacular Party Entertainment and the venue, and any affiliates, directors, owners, officers, employees, agents, contractors, volunteers and any organization associated with this event from any and all liability, claims of negligence, for any disease, death, illness or injury.

By participating in this event, you specifically release Spectacular Performances & Events and the venue where this event is hosted, from any claims or liabilities of any kind whatsoever, arising from or related to your participation in these activities.

By participating in this event, you agree to give consent to Spectacular Performances & Events, and its authorized representatives, granting them permission to photograph and/or video record your participation in this event. You further agree that all photographs and materials recorded may be used in any form, as part of any future publication, video, brochure, and or other printed material for promoting Spectacular Performances & Events. You and your heirs hereby release Spectacular Performances & Events, its successors, and the venue where this event is hosted, from any liability whatsoever related to these materials and they acknowledge that these materials may be used without any payment of fees, royalties, credit given to your name, or any other compensation, from now through eternity.

If you are unable to attend this event, please email us prior to the start of the event and let us know. We will be happy to transfer your tickets to any one of our future ticketed events.

Ticketspice is the ONLY legitimate ticket seller for this event. The venue does not sell tickets to this event. Spectacular Performances & Events is not responsible for tickets sold by resellers and reserves the right to refuse entry to anyone with a fraudulent ticket.

If you do not agree to any or all of these terms and conditions, please do not purchase tickets for this event. Thank you for your understanding.

At any given event, we make every effort to have at least 10 characters present, which is subject to availability. These characters may vary from our promotional photos.

Characters and activities may change without warning.

Start times are approximate, though we make every effort to start within 15 minutes of our stated start time. If we do have a late start, we will end the event later than stated.

Unless explicitly stated in our event description, we do not serve food at our events. You should plan on eating before or after our event. There are plenty of food options within walking distance of the venue.

It is not the intention of Spectacular Performances & Events to violate any copyright or trademark laws, so we make every effort to differentiate our characters from all trademarked, licensed, or copyrighted characters by using unique names and custom-made costumes, based upon popular fairytale and holiday characters that are out of copyright in the public domain. Any resemblance to copyrighted, licensed, or trademarked characters is completely coincidental. By purchasing a ticket, you hereby affirm that you are aware that we do not represent nor offer any licensed, copyrighted, or trademarked characters at our event.

Children ages 12 and under may wear costumes; adults should not wear cosplay costumes but may dress in formal wear or business attire, though this is not required. Casual wear is acceptable for all guests.

We reserve the right to refuse entry or remove a guest from our event for any reason.

Neither Spectacular Performances & Events nor the venue where this event is hosted, are responsible for guests' personal property. Please keep your personal items with you at all times.

No strollers will be allowed in the  performance space. Designated stroller parking will be available just outside of the venue. However, strollers will be left unattended and will be placed in stroller parking at your own discretion. Spectacular Party Entertainment is not responsible for any lost, damaged, or stolen items.

Every child or children in each party must be accompanied by an adult with a ticket. Parents and/or guardians must accompany their child or children throughout the entire event.